WestJet Name Change Policy

WestJet Name Change Policy: Guide to Correcting and Changing Names on Tickets

WestJet Airlines, a prominent Canadian air carrier, offers a flexible name change policy that allows passengers to modify their names on tickets. This policy is designed to ensure that travelers can make necessary changes without incurring significant costs or complications. In this article, we will delve into the details of WestJet’s name change policy, including the rules, procedures, and fees associated with name corrections and changes.

WestJet Name Change Policy Overview

WestJet’s name change policy is designed to accommodate minor and major name changes. The policy allows passengers to correct minor spelling errors, typos, and other minor mistakes without incurring additional fees. However, major name changes, such as those resulting from marriage, divorce, or legal name changes, may require supporting documentation and may be subject to fees.

Minor Name Corrections

Minor name corrections, which include correcting spelling errors, typos, and other minor mistakes, are free of charge if made within 24 hours of booking. These changes can be made online or offline through various channels, including the WestJet website, customer service, and airport counters.

Major Name Changes

Major name changes, such as those resulting from marriage, divorce, or legal name changes, are subject to fees. These changes require supporting documentation, such as a marriage certificate, divorce decree, or court papers, to verify the change. The fees for major name changes vary depending on the fare type and destination, ranging from CAD/USD 100-118 for domestic flights to CAD/USD 150-177 for international flights.

How to Make Name Changes with WestJet

Passengers can make name changes with WestJet through various channels:

1. Online: Visit the WestJet website and log in to your account. Click on “Manage Flights” and select the booking you want to modify. Enter the new name details and submit the request.
2. Offline: Contact WestJet customer service by phone (+1-888-982-1907) or visit an airport counter. Provide the necessary documentation and information to facilitate the name change.
3. Email: Send an email to WestJet’s customer service with the necessary details and supporting documentation. The airline will respond with instructions on how to proceed.

Name Change Fees

WestJet charges fees for major name changes, which vary depending on the fare type and destination. The fees are as follows:

• Economy: CAD/USD 100-118
• Economy Flex: CAD/USD 100-118
• Premium: CAD/USD 100-118
• Business: CAD/USD 100-118
• Domestic Canada Flights: CAD/USD 100-118
• Other Destinations (excl. Europe): CAD/USD 100-118
• Europe: CAD/USD 150-177

Group Name Changes

Group name changes are free of charge up to 24 hours before the group’s departure. However, if a group name change is made within 24 hours of departure, a fee of CAD/USD 75-86.25 per name change applies.

Lap Infants

Lap infants are excluded from WestJet’s name change policy. However, the accompanying adult is not.

Name Change Procedure

To make a name change with WestJet, follow these steps:

1. Contact WestJet: Reach out to WestJet customer service by phone, email, or through a retail outlet.
2. Provide Information: Provide your booking reference number and personal information to verify your identity.
3. Request Name Change: Request the name change and provide the correct spelling of the new name.
4. Submit Supporting Documentation: If required, submit supporting documentation, such as a marriage certificate or divorce decree.
5. Pay Fees: Pay any applicable fees for major name changes.
6. Verify Name Change: Once the name change is processed, verify the new name on your ticket to ensure it matches your government-issued ID.

Tips and Reminders

• Name Changes Must Be Made Before Departure: Name changes and corrections must be made before flight departure, i.e., till your flight’s check-in deadline.
• ID Verification: Your ID will be verified at the gate to ensure that the name on your boarding pass is the same as that on your ID.
• Group Name Changes: Group name changes are free of charge up to 24 hours before the group’s departure. However, if a group name change is made within 24 hours of departure, a fee applies.

Conclusion

WestJet’s name change policy offers a flexible and customer-friendly approach to correcting and changing names on tickets. Whether you need to correct a minor spelling error or make a major name change due to marriage or divorce, WestJet’s policy is designed to accommodate your needs. By understanding the rules, procedures, and fees associated with name changes, you can ensure a smooth and hassle-free travel experience with WestJet Airlines.