Booked a flight with Aeroméxico, but now needs to make changes to your itinerary? Not stressing, Aeroméxico’s cancellation policy offers many benefits to customers.
Sometimes, life events make it necessary to cancel flights. This article will help you understand Aeroméxico’s cancellation policy so that you can cancel your trip without any worries about cost.
Aeromexico Cancellation Policy
Aeroméxico allows you to cancel and obtain a refund for flexible fares, which are available for an additional cost in all fare classes except Basic. You may also be eligible for a refund if your flight is cancelled or delayed, and no longer serves your purpose.
The important highlights of Aeroméxico’s cancellation policy are as follows.
- No cancellation fee for the First, Business, Premium Economy, and Economy Class for all domestic and short-haul international routes.
- If you need to change your travel plans, you can request cancellation and pay the fare difference if your new flight is more expensive.
- The request can be made through aeromexico.com, customer services, or airport counters.
- This policy applies to both restricted and nonrestricted fares.
- Refunds will be credited back to the original payment method within 7-10 business days.
- Passengers on Basic or Value fares who experience involuntary cancellations owing to severe weather or government travel restrictions are eligible for a refund.
- The 24-hour cancellation policy applies to flights booked on aeromexico.com or the airline’s app, where you can cancel or change your booking within 24 hours of purchase without a fee as long as the departure date is at least seven days away.
- Beyond 24 hours, a $200 cancellation fee is applied for a refund.
Aeroméxico’s cancellation policy is designed to make it easier for travelers to cancel their flight tickets in the event of unexpected events. Additionally, the 24-hour cancellation policy applies to flights to/from the US, where you can cancel within the first 24 hours of booking as long as the departure date is more than seven days away.
Aeromexico 24-hour Cancellation
Only tickets purchased through the Aeromexico website in the US are subject to Aeromexico Airlines’ 24-hour cancellation policy; tickets issued through airline websites in other countries are not applicable.
This policy allows all passengers (regardless of their fare type) to get a full refund or make changes to their booking without being charged within 24 hours of purchasing their ticket, provided they do so at least 7 days before departure. Aeromexico’s 24-hour cancellation policy applies to all types of fares, including basic fares.
Aeromexico Airlines 24 Hours Cancellation Policy
- A basic fare ticket cannot be rescheduled; these tickets are non-refundable and non-changeable.
- AM Plus tickets can be changed for a fee, these are non-refundable. If you miss your flight, you cannot reschedule your flight with AM Plus fares.
- Premium fare tickets are refundable, but the passenger can change these tickets by paying a fee.
- Flexible classic fares are refundable and can be changed without paying anything to the aviation authority.
- If you miss your journey, Premier Light fares are non-refundable, can be changed for a fee, but cannot be changed.
How to Cancel Aeromexico Flight Ticket
Travelling plans often change, and if you need to cancel your AeroMexico flight, there are several options available. Whether through the AeroMexico website, mobile app, phone, or in person, this guide will make the cancellation process quick and effortless.
Online Cancellation with Aeromexico
To make things more convenient, Aeromexico offers an online cancellation process. Follow these steps:
- Visit AeroMexico’s official website
- Click the ‘Change’ option on the top of the page
- Enter your reservation or ticket number and last name
- Click on the ‘Find Reservation’ form
- The website retrieves the reservation information and can proceed with cancellation.
Mobile Cancellation through Aeromexico App
AeroMexico’s app offers more flexibility with booking, check-in, and cancelling flights. Here’s how:
- Download the AeroMexico app from the app store
- Click the ‘Change’ option in the app
- Enter your reservation or ticket number and last name
- Click on the ‘Find Reservation’ form
- The app will retrieve the reservation information and proceed with cancellation.
Phone Cancellation with Aeromexico Customer Service
If you prefer talking to someone, you can call Aeromexico’s customer service at +52 (55) 5133 4000. The agent will be happy to assist you with any questions and guide you through the cancellation process.
In-person Cancellation at Aeromexico Airport Ticket Counter
For face-to-face interaction, you can visit the Aeromexico Airport ticket counter. The agent will ask for your reservation number and last name and help you with the cancellation process.
Aeromexico Cancellation Fees to Keep in Mind
Planning a trip can be a tedious task, and cancellations are often part of the process. Aeromexico offers various methods to cancel a flight, whether it is through an official website, mobile app, customer service, or airport ticket counter. However, it is important to understand their cancellation policies and fees beforehand.
- The standard cancellation fee for Aeromexico was $200, which was applied 24 h after the booking date. However, depending on the fare regulations for your ticket, you may be eligible for a refund or credit voucher. Your credit voucher will remain valid for 365 days starting from the date of cancellation.
- It is worth noting that Aeromexico waives for the cancellation fee in the case of death of the traveler or immediate family member. Additionally, flights within Mexico, Puerto Rico, the Caribbean, and the United States are exempt from cancellation fees.
- If you cancel your flight within 24 hours of purchasing, and the flight is booked seven or more days prior to the schedule, no cancellation fee will be applied. The cancellation fees for Business, Premium Economy, First and Economy classes have been eliminated for national flights.
- Aeromexico’s cancellation policy can vary depending on the ticket fare family. Fares with a $200 cancellation fee are classic, AM value, and flexible fares. The basic and premium fares have no cancellation fees.
Aeromexico Refund Policy
If you are looking for a way to receive a refund for your cancelled Aeromexico flight, here are the steps you can follow.
Online Refund Process:
- Visit Aeromexico’s official website.
- Signed in to your account with your login information.
- Go to “Manage Your Booking.”
- Enter your cancelled booking information.
- Find your cancelled ticket and open it.
- Go to the bottom of the page and click on the “Refund” icon.
- Filling in the required information to apply to the refund.
Offline Refund Process:
- Find the appropriate phone number based on your language or region.
- Call the number and hear an automated voice message.
- Connect to a live expert by selecting the correct button.
- Provide a representative with cancelled ticket information.
- Request a refund.
Points to remember: Aeromexico Refunds Policy
- You can apply for a refund through an official website or by calling customer service.
- A full refund is only available if you cancel within 24 h of purchase.
- After 24 h, non-refundable tickets were not eligible for refund.
- Refunds are credited to your bank account within 10 business days, or 20-25 business days if paid with cash or equity.
- Other refund details can be obtained by referring to customer service.
- The cancellation fee may vary based on the flight route and fare rules.
- Refunds are issued to the person who pays the ticket or directly to the passenger.
- Cancellation requests must be made two hours prior to the scheduled departure.
- Premium and Flexible tickets were eligible for full refund.
- Basic, AM, Classic, and Comfort tickets were not eligible for a refund.
- To obtain a refund, you can either fill out an online form on Aeromexico’s website or call the customer assistance department. The refund will be credited to the original payment source within 10 days for credit card payment and 20-25 days for cash/check payments. The full refund is only available if you cancel within 24 hours of booking. Non-refundable tickets are not subject to a refund after 24 hours.
Aeromexico Cancellations FAQs:
Can I receive a refund if I cancel my Aeroméxico flight?
Refunds are available if your ticket is flexible; otherwise, non-refundable fares are not eligible.
What is the charge to cancel an Aeroméxico flight?
Cancellation fee is $200 after 24 hours of booking and is subject to rate rules.
Is it possible to cancel without charge within 24 hours after booking the Aeroméxico flight?
Yes, cancellations within 24 hours and 7 days before departure do not incur charges.
What are the refund options on a non-refundable Aeroméxico ticket?
Refunds of non-refundable tickets are possible if the cancellation occurs within the specified time frame.
What should I expect if Aeroméxico cancels my flight?
You can receive a refund if the airline cancels your flight. The amount depends on factors.
What is the procedure to cancel an Aeroméxico flight?
You can cancel through the Aeroméxico website, customer service or airport counter.
Can I modify my Aeroméxico flight reservation?
Yes, Aeroméxico allows changes to reservations.
What is the policy to cancel the day of departure with Aeroméxico?
Aeroméxico allows cancellations on the day of departure with a charge, which varies.