Etihad Flight Ticket Cancellation Policy

Etihad Airways is one of the world’s top airlines offering excellent services and pricing options for travelers. Sometimes, travel plans can change, and a traveler may need to cancel their Etihad flights. To ensure a hassle-free cancellation process, it is important to understand the Etihad Cancellation Policy.

Etihad Airways Refundable Tickets

  • Only refundable tickets can be cancelled and a full refund can be received under the Etihad Cancellation Policy.
  • The fare conditions mentioned in your ticket will determine whether you can cancel the ticket and the associated costs.
  • The cost of cancellation can vary based on factors such as fare type, time of cancellation request, and booking information.

Online Cancellation Service

  • Etihad Airways recently introduced an online cancellation service that is accessible to all destinations.
  • The service allows travelers to swap or cancel unused tickets for different reservations, but a cancellation fee may apply.
  • The customer must provide their valid identity to receive a refund, which will be sent to the same debit/credit card used to pay cancellation fees.

Policy Applicability

  • The Etihad Cancellation Policy applies to all reservations made through, via phones, ticket offices, or through airlines.
  • The policy applies to all fare regulations regardless of the quality of service or pricing type selected.
  • However, cancellations cannot be made through non-electronic payment methods such as cash, checks, and invoices.

24-Hour Cancellation Policy

  • Travelers have the option to cancel their reservations for a full refund within 24 hours of making it.
  • A cancellation fee may apply if the cancellation is made after 24 h, and the cost may vary based on fare type.
  • The airline allows cancellations for up to 2 h before scheduled departure.
  • Special fare tickets do not incur cancellation.

Additional Fees and Exceptions

  • An additional 10% fee applies for changes or cancellations made within 96 h of the scheduled departure.
  • In the case of the death of the passenger or an immediate family member, no change or refund fee will be applied, but official documentation is required.
  • If the flight is delayed by more than 3-4 hours, you can delay your flight further without paying any charges.
  • If the flight is cancelled by Etihad Airways, you will receive a full refund or be rebooked on another flight.

How to Cancel Your Etihad Airways Flight Reservation and Apply for a Refund

Cancelling a flight reservation can be a hassle; however, Etihad Airways makes the process as easy as possible. You can cancel your flight online, over the phone, or even at an airport. There may be a fee involved depending on the type of ticket you booked and the timing of your cancellation, but we have covered you with a comprehensive guide to help you through the process.

Online Cancellation

  • Follow these steps to cancel your Etihad Airways flight reservation online.
  • Go to the Etihad Airways website at
  • Log in to your account or enter your booking reference and name if you don’t have an account
  • Click on “Manage Etihad Airways Reservations” under the Flight/Hotel/Car tab
  • Choose “Etihad Airways Cancel Reservation”
  • Enter your booking reference, first and last name
  • Retrieve your booking and select the flight you want to cancel
  • Follow the on-screen instructions to complete the cancellation process

Phone Cancellation

If you prefer to cancel your flight over the phone, simply call the Etihad Airways cancellation representative at 1800 123 3901. You will need a 6-digit reservation number or 13-digit ticket number. The representative guides you through the cancellation process and informs you of any fees and reimbursements.

Airport Cancellation

You can also cancel your Etihad Airways flight reservation at the airport check-in desk for up to 3 h before your scheduled departure time. Provide your reservation or ticket number, and the airline representative will assist you with the cancellation process.

Cancellation Charges

The cost of cancelling your Etihad Airways flight reservation varies depending on the itinerary and ticket type. A fee of $200 may be applied, with an additional 10% fee charged if you cancel less than 96 h before the flight. If you need to cancel owing to the loss of a family member, there will be no cancellation fee.

Request a Refunds

  • The following steps were followed to apply for a refund:
  • Go to the Etihad Airways website at
  • Click on “Manage my Booking”
  • Enter your booking reference and last name
  • Head to the “my trips” section and select the flight for a refund
  • You will be directed to the payment section where you can view any deductions from your fare
  • Submit your request and wait for your refund to be processed

Please note that all refunds will be processed on the same card used to purchase a ticket and may take 14 to 30 working days to appear on your card or bank statement. Refunds are subject to the fare rules of the original ticket, and the bank may also charge a processing fee.

Etihad Airways Cancellation Fee

Etihad Airways has a fair policy regarding cancellation fees. The amount charged may vary depending on the route and fare of the ticket. If multiple fares are booked, there may be additional restrictions. Refunds are subject to fare rules of the original ticket. If you need to make changes or cancellations within 96 h of your flight departure, you will be charged an additional 10% fee. However, in the case of death of a guest or immediate family member, the cancellation or change fee is waived, and official documentation is required. If you miss your flight, a no-show and change fee is levied.

Etihad Airways Compensation Policy

Etihad Airways is responsible for revocations or delays caused by weather or technical issues. The airline may compensate passengers for their inconvenience, and the amount of compensation depends on Etihad’s flight cancellation compensation policy. For flights over 3500 km, travelers may receive €600, whereas for reservations of less than 3500 km, the compensation amount may be €400. If the airline provides an alternative flight with an arrival time no later than the original departure time, the compensation amount may be reduced by 50%. For flights less than 3500 km, the maximum arrival time difference can be 3 h, whereas for flights over 3500 km, it can be 4 h. If a reservation has been delayed or revoked for more than four hours (three hours for flights originating from Larnaca or Athens), or if the passenger has been unwilling to refuse to board, they may be entitled to additional benefits, such as phone calls, emails, food and drink vouchers, transportation to the hotel, and hotel accommodation, if needed.

Etihad Airways Refund Policy

Refund Options:

  • Etihad Airways offers travelers the option to request either a full or partial refund within 15 months of a ticket’s expiration date.
  • Refunds can be requested through the airline’s customer support center during the ticket validity period.
  • The amount of refund will depend on various factors, such as the cost rules of the original ticket, the class of travel, location, and time remaining before departure.

Eligibility for funding

  • To be eligible for refund, the ticket must have been
  • Purchased using a single credit card more than 5 days ago
  • Unused
  • Refundable
  • If a ticket was paid in cash, a check was issued for the refund.
  • If a credit or debit card was used, the refund was processed back to the card used for the purchase.
  • Refunds may take up to 14–30 business days to appear on a bank or card statement.
  • Please note that Banks may also charge additional processing fees.

Cancelling a Booking:

You can cancel your booking through the Etihad Airways official website by selecting the “Manage My Bookings” option, up to two hours before the flight departure.

The cancellation fee, if any, and the change rule that will be applied to your ticket will be determined by fare type (Deal, Classic, Saver, or Flex).

Special Circumstances:

In exceptional circumstances, such as the COVID-19 pandemic or the death of a passenger or family member, a full refund may be provided.

Non-refundable tickets do not qualify for a refund but may be eligible for a trip coupon.

Important Information:

  • Once a cancellation is made, it cannot be reversed.
  • All refunds were processed based on the original ticket’s fares.
  • To ensure that you are eligible for a refund, please confirm that your ticket is refundable and purchased using a single credit card more than 5 days ago.
  • If you booked your ticket through a travel agent, you would have to request a refund from them.


Understanding the Etihad Cancellation Policy is crucial for the stress-free cancellation process.

Familiarizing oneself with the policy can save money and ensure a better travel experience with Etihad Airways.

By understanding the Etihad Cancellation Policy, one can make informed decisions and avoid any unexpected costs or complications while cancelling their flight with Etihad Airways.

Categories: Cancellation

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