Avianca Cancellation Policy

Avianca Airlines is one of the leading airlines in the world offering first-class services to its passengers. However, there are certain circumstances that can lead to a flight being cancelled, which could be due to factors within the control of the airline or unforeseen circumstances such as severe weather and government directives. In such situations, it is essential to understand Avianca’s Cancellation Policy. The policy has undergone significant improvement, as outlined below.

Ticket Cancellation: If valid ticket, you can cancel your flight reservation up to 120 min before the scheduled departure time.

24-Hour Cancellation Policy: If you cancel your ticket within 24 hours of booking and the scheduled departure is at least seven days away, you can cancel your ticket without any charge. This policy only applies to tickets purchased directly from Avianca, and does not apply to tickets purchased through third-party agents or for flights departing within six days of the booking date.

No-Show and Late Cancellation: If you fail to show up for your flight on time or cancel your flight within 30 min of the scheduled departure, you will have to pay the full ticket price as a cancellation fee. However, if the airline cancels the flight, it will not have to pay any cancellation fees.

Voluntary or Involuntary Cancellation by the Airline: In event of voluntary or involuntary cancellation by the airline, you may be entitled to flight compensation. Reward points can also be used to rebook flights after a set length of time.

The Avianca cancellation policy only applies to tickets purchased to/from the United States, and no refund is provided once the flight has departed from the source airport. In addition, the airline will not entertain refund requests made outside the allotted period.

Cancelling Your Avianca Airlines Flight

Avianca Airlines provides passengers with multiple options to cancel flights, ensuring that the process is convenient and stress-free. Whether you prefer to cancel online, via customer service, or in-person at the airport, Avianca has covered you.

Online Cancellation

The online method can be used for quick and time-efficient cancellations. Here’s how:

  1. Visit the official Avianca Airlines website.
  2. Login your account by entering your username and password..
  3. Select “Manage Reservations” from the drop-down menu.
  4. The confirmation number and the passenger’s last name are entered to locate the desired flight.
  5. The Avianca Airlines Flight Cancellation Form was filled out, including the reasons for cancellation, booking number, passenger name, and any other relevant information.
  6. Review the form and click “Continue” to submit it.
  7. Avianca automatically deduces the cancellation fee from the total booking price.
  8. After successfully submitting the form, a confirmation email was sent to the registered email address.

Customer Service Cancellation

Avianca offers a customer service hotline for those who prefer to cancel their phones. Here is what you need to do:

  1. Dial the customer service number 888-212-2647.
  2. Provide your confirmation number and last name to the customer service agent.
  3. The agent will ask for your reservation number, passenger name, and other relevant information to complete the Avianca Airlines Flight Cancellation Form.
  4. Provide any additional information that the agent may need, as outlined in Avianca’s cancellation policy.
  5. Avianca will not charge any cancellation fees or service charges, and all necessary fees will be deducted from the total booking cost.
  6. After successfully completing the form, a confirmation email was sent to the registered email address.

Airport Cancellation

For those who prefer to cancel in person, Avianca offers an option to cancel at the airport. Here’s what you need to do:

  1. The nearest official Avianca Desk was located.
  2. Ask an available agent for assistance.
  3. Fill out the Avianca Airlines Flight Cancellation Form, including the booking number, reason for cancellation, passenger name, confirmation ID, and booking date.
  4. Verify your eligibility and select a payment option.
  5. According to Avianca’s cancellation policy, administrative costs may be incurred in addition to cancellation fees.
  6. The agency recalculates the fees and deduces them from the final ticket price.
  7. After successfully submitting the form, a confirmation email will be sent to your registered email address.
  8. Within 21 business days, Avianca offers reimbursements.
  9. Regardless of the chosen method, it is important to review Avianca’s cancellation policy before cancelling the flight. By offering different methods of cancellation, Avianca makes the process as convenient and stress-free as possible, thereby ensuring a smooth and efficient process.

Avianca Airlines Refund Policy

Avianca Airlines has a comprehensive refund policy that allows travelers to request a refund under specific conditions. The key points to consider are as follows:

24-Hour Cancellation Window: If a flight is canceled within 24 h of booking, travelers are eligible for a full refund.

Refund Request: Travelers can request a refund through the Avianca website or by contacting customer service. The process is simple and requires a booking code, reason for the refund, payment method, and the last name.

Fully Refundable Tickets: Tickets purchased within 24 h of departure or over a week in advance are fully refundable. However, basic economy-class tickets are non-refundable and have only a 24-hour cancellation window.

Refund Processing Time: Refunds made through credit cards will be processed within seven to ten business days, while those made through other methods may take up to 20 business days.

Voluntary Cancellations: If cancellation is voluntary, the refund amount may be reduced by the cancellation fee.

Involuntary Cancellations: If the cancellation is due to an airline’s fault (e.g., technical or involuntary issues), Avianca will rebook the traveler on another flight or provide a full refund. The refund is processed within 30 days of receiving the request.

It is important for travelers to familiarize themselves with the refund policy and to check their eligibility before submitting a refund request. Avianca strives to provide efficient and seamless cancellation and refund processes for passengers.

Avianca Flight Cancellation Fee

The Avianca Airlines cancellation policy can be quite confusing for passengers, but it is important to understand the fee structure and compensation options in the case of flight cancellation or delay. For non-refundable ticket holders, a cancellation fee may be applied, ranging from USD 25 to 600, depending on the flight itinerary and time of cancellation. However, if the cancellation is made within 24 h of booking, no fee is charged.

However, if the flight is canceled by Avianca Airlines, passengers are entitled to compensation that may include accommodation, transportation, food and beverages, travel vouchers, rescheduling facilities, and full refunds. Avianca Airlines offers compensation in the form of LifeMiles, electronic miscellaneous documents (EMD), or multiple-purpose documents (MPD), which can be used to purchase services at Avianca Holdings.

Additionally, if a passenger’s comfort is affected by an inoperative or inadequate seat or if their baggage is delayed, damaged, or stolen, they are also entitled to compensation. Avianca Airlines makes sure to take care of its passengers even in unfavorable circumstances, and ensures that they have a comfortable and stress-free trip.

Avianca Cancellations FAQs

Can I cancel my avianca flight and receive a refund?

Yes, the cancellation request can be initiated via the Avianca website, call center, or airport counters; however, the refund amount depends on various factors.

Can I cancel my avianca flight for free within 24 h?

Yes, you can cancel your Avianca flight for free within 24 hours from the time of booking, provided the departure date is seven days or more away.

Can I receive a refund for a nonrefundable Avianca ticket?

Yes, you can receive a refund for a non-refundable Avianca ticket by canceling within the specified timeframe.

What happens if Avianca cancels my flight?

If Avianca cancels your flight, you may be eligible for compensation, refunds, and other benefits, such as lounge access and accommodation.

How long does it take to receive a refund from Avianca?

Avianca usually takes seven to ten business days to process refunds, but for payments made in cash or checks, it may take up to 20 business days.

Can I connect with Avianca customer service for a refund?

Yes, you can connect with Avianca customer service for a refund by calling it a toll-free number.

Can I cancel my flight on the day of my departure?

Avianca allows cancellations on the day of departure, except for the Economy Class, but a cancellation fee may apply.

How can I easily cancel my avianca flight?

You can easily cancel your Avianca flight by visiting the airline’s official website or calling customer service.

What happens if I miss my flight with Avianca?

The policy for missed flights with Avianca may vary, but one can call their customer service for more information and discuss their options.

Categories: Cancellation

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