Icelandair Cancellation Policy
Icelandair’s cancellation policy is designed to protect its customers and offer the best regulations for flight changes and cancellations. If you book your flight through Icelandair’s official website, you will not be assessed any service fees. Additionally, if you choose to cancel your refundable booking within 24 hours of making it, you will not incur any cancellation fees. However, if you do not cancel your non-refundable ticket within 24 hours, the airline will deduct the full price of the ticket as a cancellation fee.
It’s worth noting that once a flight has taken off, the airline will forfeit the ticket fee and customers will not be given a refund. Additionally, passengers with award tickets are not permitted to cancel their trips and will not receive a refund if they do so. Booking cancellations are only permitted up to 24 hours before departure.
If the airline cancels the ticket, there is no fee for the passengers to cancel. It takes 20 business days after a ticket is canceled for the refund to appear in the passenger’s bank account. If the airline issues a travel voucher, it must be utilized within a year of the date of issuance and the value of the voucher will be equivalent to the cost of the entire ticket.
In summary, Icelandair’s cancellation policy is customer-friendly and offers a range of options for passengers to make changes or cancel their flights. Be sure to familiarize yourself with the guidelines before booking your flight to ensure a smooth and stress-free experience.
Icelandair 24-Hour Cancellation Policy for Refundable and Non Refundable Ticket
Icelandair’s 24-Hour Cancellation Policy offers options for both refundable and non-refundable tickets.
Refundable Tickets:
If a passenger cancels a refundable ticket on the same day as booking, they will receive a full refund according to Icelandair’s 24-Hour Cancellation Policy. To be eligible for a full refund, customers must purchase tickets via Icelandair’s official website. This policy applies to all passengers, regardless of their citizenship.
Non-refundable Tickets:
Passengers who cancel a non-refundable ticket within 24 hours of making a reservation will not be charged a cancellation fee. However, if a passenger cancels their reservation after 24 hours, they will be charged the appropriate cancellation fee for their destination. Passengers will receive a tax refund if they cancel a non-refundable ticket.
Additionally, passengers who purchase the Icelandair Cancellation Protection plan can save 30% more compared to regular cancellation plans, but tickets that are not refundable do not come with this insurance plan. The class of cabins, type of tickets, and travel routes do not affect the cancellation cost according to Icelandair’s 24-hour cancellation policy. The only requirement for a refund is that the ticket must be canceled on the same day of booking and 168 hours before departure.
How to Cancel Icelandair Flight Ticket
Procedure for Canceling an Icelandair Flight Ticket:
Cancel an Icelandair Flight Ticket Via Online:
To cancel your Icelandair flight ticket online, follow these steps:
- Go to https://www.icelandair.com/ and login with your email address and password.
- Select the flight you want to cancel from the booking section.
- Follow the on-screen instructions and click the “cancel” and “continue” buttons.
- If you are eligible for a refund, choose the flight return option and enter your bank details. You can expect the refund to reach your bank in less than 24 hours.
- If you do not receive a refund, you can contact customer service for further assistance.
Cancel an Icelandair Flight Ticket Via Calling:
To cancel your Icelandair flight ticket over the phone, call +44 (0)20 7874 1000 for assistance. A customer representative will be able to help you with any questions or concerns you may have about canceling your ticket and receiving a refund.
Cancel an Icelandair Flight Ticket At Airport:
To cancel your Icelandair flight ticket in-person at the airport, follow these steps:
- Go to the airport where you have booked your flight.
- Visit the Icelandair Airport Ticket Office.
- Speak with an Icelandair representative and request to cancel your flight.
- The same debit or credit card used to make the purchase will be refunded.
It’s worth noting that the procedures for canceling a flight ticket may vary depending on different factors such as flight class and fare type. It’s important to check the airline’s cancellation policy before canceling your flight.
Icelandair Cancellation Fees
Icelandair has different cancellation fees depending on several factors such as flight class and fare type. If a passenger cancels their flight after the 24-hour risk-free period, they will be charged a cancellation fee.
Economy Lite Ticket:
Passengers using Economy Lite tickets are required to pay a cancellation fee of 70% of the ticket price.
Cancellation Protection Plan:
Passengers who have purchased the Icelandair Cancellation Protection plan do not have to pay cancellation fees. They will receive a reimbursement from the airline within one to three weeks.
Non-refundable Tickets:
Passengers with non-refundable tickets must pay Icelandair cancellation fees to receive a refund after the 24-hour risk-free period.
It’s important to note that these are general guidelines and policies may change over time, so it’s important to check the airline’s website for the most up-to-date information.
Icelandair Refund Policy
At Icelandair, requesting a refund is a straightforward process, but there are a few things to keep in mind before submitting your request. Firstly, it’s important to note that refundability is based on the type of ticket you purchased. If you have a refundable ticket, you may be eligible for a refund under certain circumstances. Additionally, if you purchased cancellation insurance when booking your flight, you will have an easier time receiving a refund.
If the airline makes changes to your flight’s time or destination without your consent, you may be eligible for a Class Up refund. In the event that Icelandair cancels a flight, you have the option to receive a refund in the form of cash or a Go Voucher.
If you choose to cancel your own flight, you can opt for a refund or a Travel Credit Voucher. The refund amount will be credited back to your account within approximately 20 business days. If you used a credit card to make your purchase, your refund will begin processing within 7 working days.
It’s important to keep in mind that if you purchased a non-refundable ticket, you may only be eligible for a refund in certain extenuating circumstances such as a death in the family or health issues. If you cancel your ticket within 24 hours of booking, you will receive a full refund, however, if you cancel after that, you may be responsible for paying cancellation fees.
Lastly, regardless of the type of ticket purchased, if an Icelandair flight is delayed for more than 5 hours, you will be eligible for a full refund.
Icelandair Cancellations FAQs
How can I get my money back from Icelandair if I’ve canceled my flight?
You can get a refund from Icelandair by contacting their customer service. If you cancel your ticket within 24 hours of booking, the cancellation may be free of charge. You may also have to wait 20 to 25 business days for a refund if you paid with cash or check.
What happens if I cancel my Icelandair flight?
If you cancel your Icelandair flight, you will receive a refund. You may also be charged a cancellation fee of around 70% of the ticket price. However, purchasing the USD 27 protection plan will exempt you from cancellation charges.
What should I do if Icelandair cancels my flight?
If Icelandair cancels your flight, you are entitled to compensation, a seat on the next available flight, access to the airport VIP lounge, and a seat on the next Icelandair flight. Contact Icelandair customer service for assistance with rebooking or compensation.