Sun Country Flight Cancellation Policy

Sun Country Airlines has a 24-hour cancellation policy that allows customers to cancel their flight within 24 hours of booking without penalty. To qualify for the policy, the flight must be booked for at least 7 days prior to departure. If a cancellation is made outside the 24-hour window, additional charges may be applied.

  • Customers can cancel their flights online through the Sun Country website or by contacting the airline’s customer service team. The refund process may take up to 56 business days.
  • The 24-hour cancellation policy only applies to normally published airfares and does not apply to group and tour reservations, Sun Country Vacation package reservations, ground products, and other non-air products and activities.
  • For non-refundable tickets, customers may request a refund of applicable taxes and fees; however, the price of the ticket itself will not be refunded. For refundable tickets, customers may request a full refund of the ticket price plus applicable taxes and fees.
  • If a sun-country airline flight is canceled by the airline, customers receive a refund or option to rebook. The airline’s new COVID-19 cancellation policy allows customers to cancel their flights at any time and reschedule or request a full refund.

In general, Sun Country’s 24-hour cancellation policy gives customers a risk-free window to cancel their flights without penalty. However, if a cancellation is made outside of this period, additional charges may be applied. Customers can learn more about an airline’s cancellation policy by visiting the Sun Country website or by contacting customer service.

How to Cancel Sun Country Airlines Flight Ticket

Sun Country Airlines offers several options for customers who need to cancel their flight reservations. Here is the all possible methods to cancel your ticket:- 

Cancellation through Website

  • Step 1: Visit the official sun-country airline website.
  • Step 2: Select the desired flight option and travel type
  • Step 3: Enter departure and arrival points.
  • Step 4: Choose “Cancel” from the dropdown menu.
  • Step 5: Provide the PNR number, first and last names as they appear on the passport, and billing information.
  • Step 6: Complete the cancellation process by following the instructions provided on the website

Cancel Sun County Flight by Phone.

Another way to cancel sun-country airline flights is by phone. Customers can call Sun Country Reservations at +651-905-2737. and speak to an agent who helps them through the cancellation process. The agent needs to verify personal information and determine whether the ticket is eligible for a refund. Clients may be required to pay the cancellation fees.

Cancel Sun Country Ticket at Nearest Airport

Customers can also cancel their flight reservations in person at the nearest airport by visiting the sun-country airline ticket counter or airport ticket office. They need to provide personal information and pay a cancellation fee to complete the process.

It is important to note that the process and fees for canceling a flight may vary depending on whether the reservation is for a flight only, a flight plus hotel package, or a flight plus car package. In some cases, cancellations are allowed only for a certain number of days before departure. In addition, if a customer has reserved car rental through Sun Country’s preferred partners (Avis or Budget), they must follow the cancellation policy of those companies.

In general, customers are advised to review Sun Country Airlines’ cancellation policy carefully and gather all necessary information before proceeding with cancellation. If they have any questions or concerns, they should contact the airline reservation department for assistance.

Sun Country Cancellation Fee Policy

Sun Country Airlines understand that travel plans can change, and sometimes, flight cancellation is necessary. To ensure that our customers were aware of the costs associated with flight cancellation, we outlined our cancellation fee policy for domestic and international flights.

  • When it comes to canceling a flight, timing is everything. If a ticket cancellation request is submitted within 24 h of booking, sun-country airlines offer a risk-free cancellation option. However, if the request is made after this period, a cancellation fee between USD 100 and USD 500 will apply. If the flight is canceled less than 24 hours before the scheduled departure, the fee will be between USD 100 and USD 400.
  • The Sun Country’s cancellation fee is determined by when the ticket is cancelled. If a customer cancels their ticket at least 60 days prior to departure, they are not charged a cancellation fee. Additionally, if the ticket is canceled within 24 h of booking and the flight departs for at least seven days (168 h) later, there will be no charge.
  • However, if the cancellation is made between 14 and 59 days before departure, the client is charged a fee of USD 39 per segment. If the cancellation is made between 0 and 13 days before departure, the client is charged a fee of USD 79 per segment.
  • It is important to note that if the customer chooses to change their ticket rather than cancel it, a zero cancellation fee will be charged if done 60 days or more prior to departure. However, an additional fee is charged if the ticket is changed within 59-14 days before departure, and a double additional fee is charged if it is changed within 14 days of flight departure.

We hope this policy provides clarity to our customers when canceling or changing flights with sun-country airlines. If you have any questions or concerns, please contact the official customer service team for assistance.

Sun Country Airlines Refund Policy

Sun Country Airlines offers a unique return policy for customers. If you cancel your ticket within 24 hours of reservation, you will receive a full refund. However, if you cancel your ticket 24 h after purchase, you will be charged a specific cancellation fee. This fee will be deducted from your fare and the remainder will be credited to your account.

  • If you recently canceled a flight with Sun Country Airlines and are looking to get a refund, there are a few ways you can do so. The easiest option is to visit the official airline website and log into your account. From there, go to the “My Reservations” tab and find your canceled flight reservation. Select the “Refund” option and follow instructions on the screen to complete the process. Another option is to contact the Sun Country customer service by phone or through their website and request a refund with the help of an agent. Be sure to also check the airline’s refund policy for important details regarding your refund eligibility.
  • The airline offers several options to cancel your trip, including online through the “Manage My Trip” or using the app. To check the progress of your cancellation and refund, go to the “Manage my booking” area on the airline’s official website. The airline will credit or refund money to your account within 45 business days.
  • Sun County also offered compensation for delayed flights and surprise cancellations. In such cases, passengers will receive a full refund and may also be granted a seat on the next available suncountry flight to their destination. To receive compensation, passengers must contact airport officials or airline customer service representatives.
  • Regarding refunds, tickets purchased within 24 h of departure and more than a week in advance are fully refundable. However, tickets purchased in the Basic Economy are non-refundable and only qualify for a 24-hour cancellation window. Refunds will be processed based on the region from which the flight was purchased.
  • To get a refund for your Sun Country Airlines ticket, please go to the official website and log into your account. Look for the refund option and specify information on your ticket. You may also need to upload the supporting documents. Confirm your request by pressing this button. Refunds are processed within seven days for credit card purchases and 20 days for cash/check purchases.

FAQs on Sun Country Airlines Cancellation Policy

Q: How has Sun Country Airlines changed their cancellation policy in response to the COVID-19 pandemic?

Sun Country Airlines changed its cancellation policy to provide more flexibility for passengers. Passengers can cancel their online bookings at any time and receive a refund in the form of credit, which is valid for one year. For reservations cancelled 60 days or less before departure, an applicable cancellation fee is applied.

Q: What is the process of requesting a refund of a cancelled ticket?

Passengers must ensure that the fare type is eligible and cancellation is made within the provided time limit. Refunds will not be provided for reservations confirmed within one week of departure. The refund amount is determined by the airline’s fare rules and is transferred within to 7-9 working days.

Q: What is the cancellation fee for Sun Country reservations?

The cancellation fee for Sun Country reservations varies depending on the time of cancellation. No fee is charged for reservations cancelled 60 days or more before departure; a $50 fee is charged for cancellations made between 59-14 days before departure, and a $100 fee is charged for cancellations made within 14 days of departure.

Q: How can passengers contact Sun Country Airlines to assist with cancellations?

Passengers can visit the airline’s official website and find the cancellation phone number. Alternative contact options are available for those seeking cancellation-related assistance.

Q: What options do passengers have if their flights are cancelled?

Passengers can request a refund or reschedule their flight by contacting the customer service of Sun Country Airlines. In certain cases, they may also be eligible for compensation.

Q: What options are available for passengers whose flights have been cancelled on the same day?

The airline’s cancellation policy provides the option of claiming a refund or being accommodated on the next available flight, subject to the payment of the fare difference. Passengers can contact an airline’s customer service provider for more information and assistance.

Categories: Cancellation

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