Tap Air Portugal Cancellation Policy
TAP Air Portugal is known for its passenger-centered policies that prioritize the comfort and convenience of travelers. The airline offers a flexible cancellation policy that allows for the easy modification or cancellation of reservations without incurring losses.
- If cancel your ticket within 24 hours of purchase, there will be no cancellation fee, and you will receive a full refund, regardless of the ticket type or passenger membership program.
- Cancellations made after 24 h of booking may incur a penalty, which will be deducted from the ticket fare before the refund is processed. The fee depends on the time before departure, the route, and the ticket type. You can cancel your flight online, over the phone, or by visiting a booking counter.
- Nonrefundable tickets can only be canceled in case of an emergency, and only taxes and fees are refundable. On the other hand, refundable tickets can be fully refunded, including ticket prices, taxes, and charges.
- In the case of a flight cancellation or significant delay, the airline typically offers passengers the option to change flights or receive a refund at no additional cost. The 24-hour cancellation policy has a continental flight fee of €30 and an intercontinental flight fee of €45. Refunds were provided as vouchers.
- It is crucial for passengers to choose the appropriate ticket, as some fares allow cancellations, whereas others have restrictive policies. In the case of Forced Majeure, the airline will provide a refund after submitting evidence, with a deduction of an applicable administrative fee.
How to Cancel Tap Portugal Flight Ticket
TAP Portugal is dedicated to providing top-notch customer service and maximum flexibility to its passengers. If you need to cancel your flight, three convenient options are available:
Online Cancellation:
- Log into TAP Portugal’s official website using your user ID and password
- Access your bookings
- Select the reservation you wish to cancel
- Click the “Cancel” button and provide the required information, such as your name and booking number
- Confirm the information and click “Cancel” once more
- Check your eligibility for a refund, if applicable
- Receive a confirmation of cancellation via email or SMS
Telephone Cancellation:
- Dial 800 931 1821 or contact TAP Portugal’s reservations department
- Provide the necessary information to the representative
- Receive a confirmation of cancellation upon completion
Airport Cancellation:
- Visit the TAP Portugal airport and locate the ticket office
- Speak with a TAP Portugal airline director to cancel your flight
- Receive a refund, if approved, to the account used to make the reservation
- You have the choice to cancel your TAP Portugal flight either through their official website, over the phone, or in person at an airport. Upon cancellation, you will receive confirmation and a refund, if eligible, of the account used for the original reservation.
TAP Air Portugal’s Refund Policy
TAP Air Portugal understands that sometimes plans change, and that is why they offer a flexible approach to cancel flights.
Here is everything you need to know about TAP’s refund policy:
- If you cancel your flight within 24 hours of booking and there are at least seven days until your departure, you will receive a full refund. However, if you cancel after 24 hours and your departure is within seven days or more than 7 days from the booking date, a cancellation fee will be applied and a full refund will not be issued.
- To request a refund, you can do so online by logging into your account on the TAP Portugal website. Simply enter your ticket or document number to determine whether your flight is eligible for a refund.
- In case of medical issues or death in the family, a full refund can be requested at any time without any cancellation fees.
- If your flight is delayed for more than 4 h, you have the option to rebook the same flight or receive a full refund.
- If only need to cancel a portion of your ticket, a refund will be issued for the unused portion. The cancellation fee depends on the type of ticket purchased and its proximity to the departure date.
- In certain situations, TAP Portugal offers compensation for flight cancellation. This can include a full refund or rebooking if the airline cancels its flight. To learn more about compensation, one can contact the airline directly.
TAP Air Portugal’s refund policy offers a flexible approach to flight cancellations, ensuring that changes can be made to plans without incurring significant financial losses. To make the most of your refund, make sure to follow the guidelines outlined above and reach TAP Portugal for further information.
Tap Portugal Flight Cancellation Fee
TAP Portugal distinguishes itself from other airlines by offering budget-friendly cancellation fees. The cost of cancelling a flight depends on the chosen destination and ticket type. If cancellation occurs within 24 h of booking, no fee is required. However, if the booking and departure dates coincide, a cancellation cost is applied.
The amount of compensation for cancellations in TAP Portugal is determined by the fare type and destination selected. The timing of cancellation is also a significant consideration, with a 24-hour window after ticket purchases for fee-free cancellations. Beyond that time frame, cancellations made after 24 h may result in a fee ranging from $100 to $500, while cancellations made less than 24 h before the scheduled departure time may incur a fee of $100 to $400.
Tap Portugal Cancellation of FAQs
How did TAP Portugal’s cancellation policy work?
If you have booked a basic economic ticket, it will not be eligible for a refund after the 24-hour grace period from the time of booking. This is as per The Airlines Reporting Corporation (ARC) for bookings made in the United States. However, if you have a non-refundable ticket, you will need to pay a fee ranging from $200-$500 based on the flight’s length, location, and fare type. The remaining fare will be provided as e-credit that can be used for future TAP Portugal flights. On the other hand, if you have a refundable or flexible ticket, you can cancel it at any time before departure and receive reimbursement for your original payment method.
Is it possible to cancel a TAP Portugal flight within 24 h of booking?
Yes, you are allowed to cancel your TAP Portugal reservation within 24 h of booking without incurring any cancellation fees, regardless of the fare type selected.
What occurs if I cancel a non-refundable TAP Portugal flight?
If you cancel a non-refundable TAP Portugal flight, you will be charged a fee between $200-$500 based on the flight length, location, and fare type. The remaining fare will be given as e-credit that can be used for future TAP Portugal flights.
Am I, entitled to compensation for a delayed TAP Portugal flight?
You have the right to compensate if the delay was caused by TAP Portugal and either the replacement flight led to a delay of two hours or more, or if the TAP Portugal flight was cancelled less than 14 days before departure.