Virgin Atlantic: Guidelines to Cancelling Your Flight

The Virgin Atlantic is a UK-based airline that operates flights to various destinations, such as North America, the Caribbean, Africa, the Middle East, Australia, and Asia. With its main hub at the London Heathrow and Gatwick airports, it is a popular choice for travelers. However, plans sometimes fall through, and travelers need to cancel their flights. In the Virgin Atlantic, the airline aims to make the cancellation process as stress-free and as easy as possible.

Virgin Atlantic Cancellation Policy

The Virgin Atlantic adheres to the standards set by the US Department of Transportation and implements them in its cancellation policy. If you have purchased a non-refundable ticket, there is no possibility of you getting a refund. However, it is always advisable to opt for a refundable ticket because it provides a safety net in case of cancellation.

  • The refund amount is credited in the same manner as flight reservation.
  • If you cancel your ticket after the arrival of the flight, you will still receive a refund, but you will have to pay the No Show fee.
  • If you cancel your trip or plane ticket within the first 24 h of booking, you will receive a full refund with no additional deductions.

24-Hour Cancellation Policy

  • The Virgin Atlantic has a 24-hour cancellation policy that allows passengers to cancel their flight within 24 hours of making the reservation. The departure date must be at least seven days after the reservation is made.
  • If you cancel your flight after the 24-hour window, the cancellation fee will vary depending on the region of the booked flight.
  • The maximum time allowed to cancel a Virgin Atlantic flight is 24 h before the flight’s scheduled departure.

Flight Cancellations by the Airline

  • In the case of flight cancellations by airlines, the Virgin Atlantic follows established rules on compensation and assistance to passengers. To facilitate the cancellation process, travelers are advised to follow the Virgin Atlantic’s published cancellation policy.
  • Passengers can cancel their flight reservations online or offline within 24 h of booking to avoid cancellation fees.
  • For refunds, a refundable ticket is required, and for non-refundable tickets, future travel credit is provided.
  • The cancellation fee for canceling a virgin flight 24 h after the initial booking ranges from $100 to $400.
  • Virgin Atlantic’s cancellation policy offers several benefits to travelers, such as a 24-hour grace period for cancellations, a full refund within the first 24 hours of booking, and a reasonable USD 50 cancellation fee for flights originating in the US and other regions. To cancel your reservation and receive a refund, be sure to read the policy and follow the steps outlined in this guide.

How to Cancel Virgin Atlantic Flight Ticket

Cancelling a Virgin Atlantic flight can seem like a hassle, but with a few simple steps, the process can be made quick and hassle-free. Whether you prefer to do it online, over the phone, or in-person, the Virgin Atlantic has been covered.

The following is a comprehensive guide on how to cancel a Virgin Atlantic reservation:

Online Cancellation

  • Step 1: Go to the Virgin Atlantic website and log into account. Creating an account is very easy, following the steps provided if you do not already have one..
  • Step 2: Once you are logged in, navigate to the “My Booking” tab and enter your reservation details, including your booking reference number and passengers’ first and last names.
  • Step 3: Select the flight you want to cancel and click on the “Cancel Ticket” option.
  • Step 4: Follow on-screen instructions to complete the cancellation process. If your ticket is eligible for cancellation, you will receive a confirmation email with the details of your refund if applicable.

Phone Cancellation

  • Step 1: Dial the Virgin Atlantic customer service number to interact with a customer representative.
  • Step 2: Provide your booking details and inform the representative that you want to cancel your flight.
  • Step 3: Follow the instructions provided by the representative and provide any additional information that may be required.
  • Step 4: Once the cancellation is processed, you will receive a confirmation email with the details of your refund if applicable.

In-Person Cancellation

  • Step 1: Visit a Virgin Atlantic ticket office near you.
  • Step 2: Provide your booking details and let the representative know that you want to cancel your flight.
  • Step 3: Follow the instructions given by the representative and provide any additional information that may be required.
  • Step 4: Once the cancellation is processed, you will receive a confirmation email with the details of your refund, if applicable.


If your ticket is eligible for a refund, it can be requested by submitting a refund request form available on the Virgin Atlantic website. You can also reach out to the customer service team to assist with the refund process.

Virgin Atlantic Cancellations Fee

Virgin Atlantic Airlines understand that flight cancellations and delays can be inconvenient for travelers. The airline offers a comprehensive cancellation policy to help passengers explore options.

  • If you need to cancel a flight with the Virgin Atlantic, you must inform the airline for at least 24 h before your scheduled departure. The amount of cancellation fees you will be charged depends on when you cancel and the type of ticket you have purchased. Non-refundable tickets will only result in a refund on the government tax value. On the other hand, if you have a low-cost award ticket, you will not charge any cancellation fees.
  • If you have Flying Club membership, you will be charged a $50 cancellation fee. The charges for canceling a Virgin Atlantic flight reservation range from $100 to $400. It is important to note that the closer you are to the departure date, the higher is the cancellation fee.
  • If you have experienced flight delays, cancellations, or overbooking issues with the Virgin Atlantic, you have the right to claim compensation. Travelers flying to or from an EU member state are eligible for compensation up to USD 675. If you have a flight delayed by three hours or more during your departure or arrival, you are also entitled to compensation. You can claim compensation for up to 6 years after the date of departure or arrival.
  • The virgin Atlantic has reasonable and customer-friendly cancellation charges. If your flight originates from the UK, the fee is $36, while for flights originating from the US and other regions, the fee is $50.

Virgin Atlantic’s refund policy: what you need to know

Planning a trip can be exciting, but unforeseen circumstances can also cause you to cancel or change plans. In these cases, it is essential to know the airline’s refund policy. In this article, we will take a closer look at the Virgin Atlantic’s refund policy and what you should do if you need to request a refund.

Refundable Tickets

In accordance with The In Virgin Atlantic policy, tickets purchased within 24 h of departure and more than one week in advance were fully refundable. If you have a refundable ticket and have not used any part of it, you will receive a full refund. If you partially used your refundable ticket, you can request a refund for the unused portion. Virgin Atlantic does not charge administrative fees for refundable tickets.

Non-refundable Tickets

For non-refundable tickets, purchasing insurance is recommended. If you need to cancel your plans, you can still request a refund for taxes, fees, and charges. However, there will be a reduction of £30 per passenger for administrative costs. If the cancellation is due to the death of an immediate family member, the Virgin Atlantic will not charge an administrative fee.

Get a refund

If you need to request a refund, then the steps are simple. First, visit the Virgin Atlantic website (, log into your account, and look for a refund option. Select the Virgin Atlantic Refund option, enter your ticket information, and upload any relevant supporting documents. Confirm the refund process by pressing the button.

Refund processing time depends on the payment method used. Credit card refunds are processed within 7-10 business days, whereas refunds made using debit cards or other methods can take up to 20 business days.

We hope this information will help you navigate the Virgin Atlantic’s cancellation policy and make an informed decision.

Virgin Atlantic cancellation FAQs

How do I know if I qualify for compensation if my virgin flight is delayed or cancelled?

If the flight is canceled owing to “exceptional circumstances, ” such as bad weather, political unrest, or natural disasters, passengers are eligible for compensation. Refund is the ticket cost.

Can I get a full refund if I cancel my flight within 24 h?

Yes, a full refund is possible if you cancel within 24 h of booking. However, this policy does not apply to basic or classical fares.

What is the Virgin Atlantic Airway cancellation fee?

The Virgin Atlantic Airways cancellation fee is $50, which is applied 24 hours after the date of reservation. The eligibility for a refund or coupon credit depends on the fare rules applied to your reservation.

Is it possible to obtain a refund for a non-refundable ticket?

Yes, if you cancel within the specified timeframe, you may receive a refund for a non-refundable ticket.

How can I cancel my Virgin Atlantic Airway Reservation?

You can easily cancel your reservation by visiting the official website, calling the customer service number, or visiting an airline counter at the airport.

What happens if Virgin Atlantic Airways cancel my flight?

In the case of flight cancellation, the airline compensates for the inconvenience.

Is it possible to make changes to my flight on Virgin Atlantic Airways?

Yes, passengers can make changes to their reservations based on the ticket type.

Categories: Cancellation

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